I have placed an order, when will I receive it?
We dispatch all orders within 2-5 working days from Monday to Friday except for sale and peak periods where this may take longer. In the event of any such exceptional circumstances occurring, we will contact you as soon as possible.
Which countries do you ship to internationally?
We ship worldwide offering Free Shipping to all countries when you spend over £199
How much will my shipment cost?
Shipping to UK:
Free shipping on all purchases over £99, the rest £4.44.
Shipping outside of United Kingdom:
Purchases above £199:
Free Shipping!
Purchases below £199:
European Union: £10
Rest of Europe: £13
Other countries outside Europe: £16
Russia: £40
Free Shipping to Russia on purchases over £300.
How can I get an invoice for my order?
If you want to get an invoice of your order, write to us at [email protected] and we will be happy to assist you.
What shipping methods do you have?
Royal Mail & DPD
If for some reason the delivery were delayed, we'll inform you as soon as possible, also in case the stock of any article is not available.
What happens to my order if I'm not in when it arrives?
The couriers will make two attempts at delivery to the address stated and your order will be returned to us after these two attempts. In this last case, THC reserves the right to collect or withhold any sum due for compensation of damages which it has undergone because of the impossibility of delivering the goods. Tiny Human Collective will not be responsible if the package is not returned to our facilities, this will make it impossible to refund the order amount.
Will I be charged customs and import charges?
Consider that international shipments outside the European Union, might have some additional duties fees and taxes once the shipment reaches your country.
Please know that the client is responsible for all the additional fees like taxes, duties and customs fees.
We recommend requesting information at your local customs office to calculate any eventual additional fees.
In the case you refuse to receive the order because of the unexpected additional fees, we reserve the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.
Can I track the delivery of my order?
Yes, once your order is shipped you will receive a shipping confirmation to your email all the information to track your delivery. Also you can check the status and the shipment tracking logging into your account.