RETURNS
Return instructions
Contact us via our contact page.
Will I be charged return fees and custom charges?
No.
How long do I have to make my return?
You have 14 days to return any of the products that you have purchased starting at the date of receiving your package.
Can I return a product that has been washed or unlabeled?
We will not accept the return of any product that is not in the conditioned as shipped (not been used, washed, damaged, etc) and must still be labeled.
I made a return. Will the shipping costs be refunded?
The delivery shipping costs and the return costs are non-refundable. You are responsible for the return shipping costs. Returns with unpaid customs charges, shipping costs or any additional fees will not be accepted.
If we made a mistake regarding your order we will asume the shipping costs. If that case, please contact us as soon as possible.
Can I request for an exchange?
If we have the item in stock at the same cost price.
Which products are not accepted as a return?
Custom orders
How will I receive my refund?
We will refund the amount of the returned goods through the same payment method you used to purchase your order within 30 days.
Can I return products from different orders in the same package?
No. You need to do it separately or within the same parcel bag seperated.